Maryam Ko Batayn 1000 is the Punjab government’s free helpline for citizens who need financial help, ration, medical assistance, or want to register a complaint with their district administration. By calling 1000 — free of charge, 24 hours a day — any resident of Punjab can ask for up to Rs 10,000 in emergency financial assistance, report a problem, and track it until it is resolved. The programme is run by the Government of Punjab under Chief Minister Maryam Nawaz Sharif, with the app built by the Punjab Information Technology Board (PITB).
The Rs 10,000 assistance is the part most people search for: after approval, the money is collected from a JazzCash centre — but registration alone does not guarantee payment, and the payment is only made after verification. This guide explains the helpline, the app, the portal, who can apply, what help is covered, and how to track a complaint — with the honest limits of what is officially confirmed.
Quick Facts
| Programme | Maryam Ko Batayn (1000) |
| Helpline | 1000 (free, 24/7) |
| Financial assistance | Up to Rs 10,000 per approved applicant (one-time) |
| Run by | Government of Punjab, under CM Maryam Nawaz Sharif; app by PITB |
| Coverage | Province-wide across Punjab |
| Apply via | Helpline 1000, mobile app, or web portal mkb.punjab.gov.pk |
| Payment method | JazzCash (confirmation SMS + PIN, collect within 15 days) |
| Registration deadline | No general deadline announced |
| Official page | punjab.gov.pk/maryam-ko-batayn |
What is Maryam Ko Batayn 1000?
Maryam Ko Batayn (1000) is an integrated citizen facilitation, relief, and grievance redressal initiative launched by the Government of Punjab under the leadership of Chief Minister Maryam Nawaz Sharif. It connects citizens directly with district administrations and relevant government departments, so that public complaints and relief requests are addressed promptly and transparently.
The platform does two things at once: it takes general complaints and suggestions for district administrations and government departments, and it handles relief requests — cash assistance, ration, medical help, assistive devices, and marriage grants. Support is available 24 hours a day for emergency and welfare-related services, and the helpline 1000 is free to call.
The app has been on Google Play since January 2026, and the Rs 10,000 relief was announced by the Chief Minister on 16 February 2026, ahead of Ramadan 2026. The programme is still active — the Punjab government shared the full procedure for receiving the Rs 10,000 through the programme’s official X account on 11 November 2026.
Rs 10,000 Financial Assistance
Approved applicants can receive up to Rs 10,000 as one-time emergency financial assistance. Applicants who are already registered in PSER (Punjab Socio-Economic Registry) may be paid within 24 hours of approval; for new applicants, verification can take up to 4 days.
Three things to know before applying:
- Registration does not guarantee payment. Every application is assessed and verified first; only approved applicants are paid.
- Payment is through JazzCash. After approval, JazzCash sends a confirmation SMS with a PIN code to the beneficiary’s registered mobile number. The beneficiary then visits a nearby authorised JazzCash centre, completes verification with their CNIC and mobile phone, and collects the Rs 10,000.
- Collect within 15 days. The money must be collected within 15 days of the confirmation message. These 15 days are the collection window after approval — not an application deadline. No general registration deadline has been announced.
How to Apply — Three Channels
You can apply or register a complaint through any of these three channels:
1. Call helpline 1000 (recommended)
Dial 1000 from any mobile network — the call is free, and the helpline works 24 hours a day. An agent records your request or complaint and gives you a ticket/tracking number. This is the only channel the government itself lists on its own helplines page, where “Maryam ko Batayn | 1000” is shown as Active.
2. Mobile app “Maryam Ko Batayn”
The official app is published by the Punjab Information Technology Board (PITB) on Google Play: Maryam Ko Batayn on Google Play. Register with your CNIC and mobile number, pick a category, describe your issue, and submit to get a tracking ID. Check the developer name (Punjab Information Technology Board) before installing — fake copies exist. No iPhone app has been verified, so do not download an app claiming to be the official iOS version.
3. Web portal mkb.punjab.gov.pk
The programme’s official web address is mkb.punjab.gov.pk. One honest caveat: when the portal was checked in October 2026, it showed only a staff sign-in page, with no citizen registration form visible. If the portal does not open a form for you, use helpline 1000 or the app instead — do not pay anyone who claims to register you through the portal.
Eligibility and Documents Required
The programme is for residents of Punjab. To apply you need a valid 13-digit CNIC and a mobile number registered against that CNIC. Applications are checked against government databases, including PSER and NSER.
Two points that are reported in news and guides, but were not listed in the official November 2026 announcement, so treat them as reported rather than confirmed rules:
- Families with a PSER survey score of 35 or less have been reported as eligible.
- People already receiving BISP, Ramazan Nigehban, Rashan Card, or the Prime Minister’s Ramazan Relief Programme have been reported as not eligible for the Rs 10,000.
The 11 November 2026 announcement did not list detailed eligibility conditions, so no complete official eligibility list exists to quote. Apply through 1000 or the app and let the verification process decide — do not pay any agent who promises approval.
Services Covered
According to the official Punjab Portal page, the programme covers:
- Ration support
- Medical emergencies — medicines, hospital facilitation, dialysis, cancer, cardiology, and more
- Financial assistance (subject to eligibility criteria)
- Assistive devices for persons with disabilities — wheelchairs, hearing aids, and more
- Essential items — warm clothing, blankets, and other necessities
- Marriage grants (through Bait-ul-Maal)
News reports (24NewsHD, 23 October 2026) add three more services: motorcycle petrol subsidies, diesel subsidies for wheat harvesting, and support for deserving families through the Dhee Rani marriage programme. A petrol subsidy category is also visible in the Punjab CRM system used by the programme, so it is a real category — but it is not listed on the official programme page, so it is mentioned here as reported in the news.
Behind the scenes, the system runs a centralised complaint and relief management system: complaints are assigned automatically to the concerned officer, CNICs are verified securely through official government databases, photo or video proof of service delivery is recorded, and service timelines are monitored.
How to Track Your Complaint
When you submit a request — by phone, app, or portal — you receive a unique tracking ID or ticket number immediately. The official page promises real-time complaint registration and tracking. According to guides describing the system, you can check the status in the app or portal under “My Complaints”, with three stages: Pending (registered, waiting for assignment), In Progress (an officer is working on it), and Resolved (marked complete). SMS updates are sent when the status changes, and if a complaint is marked resolved but the problem is not fixed, it can be re-opened and escalated. The Pending / In Progress / Resolved detail comes from guides, not the official page, so treat it as a description of how the system works rather than an official promise.
Maryam Ko Batayn App — Download and an Honest Warning
The official app, “Maryam Ko Batayn”, is published by PITB on Google Play and has been downloaded over 4.6 million times. But it is rated only 2.15 out of 5 stars from more than 11,000 reviews, and users widely report login failures, OTPs not arriving, and requests stuck in “Pending” for weeks. If the app does not work for you, call 1000 instead — the helpline is the most reliable channel. The app’s latest version is 1.6.0 (updated 16 July 2026), free, and needs Android 6.0 or above.
Maryam Ko Batayn vs Pakistan Citizen Portal
The two are different and both exist. The Pakistan Citizen Portal is the federal platform for complaints to federal and provincial departments. Maryam Ko Batayn is Punjab-provincial only, and it is different because it combines grievance redressal with direct relief payments — Rs 10,000 cash, ration, medical help, and subsidies. Two other Punjab portals are separate and should not be confused with it: Talk2CM (talk2cm.punjab.gov.pk), which is for ideas and feedback, and the CM Complaint Cell helpline 0800-02345.
Scam Warning
- Registration is free at every stage. Never pay anyone for registration or “approval”.
- Use only the official channels: helpline 1000, the PITB app on Google Play, and mkb.punjab.gov.pk.
- Lookalike websites such as maryamkobatayn.online, mkb-punjab.online, and maryamkobataye.pk are independent guides, not official.
- Never share CNIC photos, PIN codes, or JazzCash OTPs with anyone claiming to arrange approval. Approval comes only through the official JazzCash SMS and PIN after verification.
Frequently Asked Questions
Is Maryam Ko Batayn still active?
Yes. The Punjab government shared the full Rs 10,000 procedure through the programme’s official X account on 11 November 2026, and the helpline 1000 is listed as Active on the Punjab Portal helplines page.
What is the last date to apply?
No general registration deadline has been announced. The 15-day figure you may see is the window to collect your Rs 10,000 from JazzCash after the approval SMS — not an application deadline.
Can I check my status by sending my CNIC to 8070?
No — 8070 is the PSER status check, not a confirmed Maryam Ko Batayn status check. Track your complaint through the app, the portal, or by calling 1000 with your tracking ID.
Is there an iPhone app?
No iPhone app has been verified. The confirmed app is the PITB app on Google Play for Android.
Who can apply?
Residents of Punjab with a valid CNIC and a mobile number registered against that CNIC. Verification is done against PSER and NSER records.
What if the app does not work?
Call 1000. The helpline is free, works 24 hours, and is the channel the government itself lists as the main way to reach the programme.
Conclusion
Maryam Ko Batayn 1000 is Punjab’s single window for both complaints and relief: one free call to 1000 can register a complaint with your district administration or request up to Rs 10,000 in emergency assistance, ration, medical help, or a marriage grant. Apply through the helpline or the official PITB app, keep your tracking ID safe, collect any approved payment from JazzCash within 15 days, and never pay anyone for registration. If the web portal does not open a citizen form for you, the helpline is the way to go.
